At Columbia Estates we aim to provide you with great customer service and support. If you have a question we’re here to help.
***EMERGENCY ASSISTANCE (24/7)***
Emergency Contact: +44 1344 949606
IMPORTANT: When speaking with contractors, always provide your reference in this format:
“Columbia AND [YOUR LANDLORD COMPANY NAME] AND [YOUR PROPERTY ADDRESS]”
(Include unit number and building/estate name)
IMPORTANT: This number is for EMERGENCIES ONLY.
⏰ Available: [ 6:00 PM to 8:00 AM, Monday to Friday & Weekends]
Emergencies include situations such as fire, flooding, or plumbing issues causing immediate damage.
Please note:
🔴 Non-emergency calls will incur a charge.
We kindly ask tenants to reserve this line for genuine emergencies to avoid unnecessary fees.
Thank you for your cooperation!
NON-EMERGENCY MAINTENANCE
Please report all routine maintenance issues through our online portal:
https://columbia.fixflo.com
APPROVED EMERGENCY CONTRACTORS
• Electrical Emergencies
Smail & Richards
07797 723 503
• Plumbing Emergencies
Thomas Le Quesne
07797 716 119
Fire or flood emergencies only dial 999 or +44(0)7700734200
