Contact Us

At Columbia Estates we aim to provide you with great customer service and support. If you have a question we’re here to help.

***EMERGENCY ASSISTANCE (24/7)***

APPROVED EMERGENCY CONTRACTORS
• Electrical Emergencies
Smail & Richards
07797 723 503

• Plumbing Emergencies
Thomas Le Quesne
07797 716 119

Fire or flood emergencies only dial 999 or +44 7700734200 (Flavio Da Silva – Maintenance Manager)

IMPORTANT: When speaking with contractors, always provide your reference in this format:
“Columbia AND [YOUR LANDLORD COMPANY NAME] AND [YOUR PROPERTY ADDRESS]”
(Include unit number and building/estate name)

IMPORTANT: This number is for EMERGENCIES ONLY.

⏰ Available: [ 6:00 PM to 8:00 AM, Monday to Friday & Weekends]
Emergencies include situations such as fire, flooding, or plumbing issues causing immediate damage.

Please note:
🔴 Non-emergency calls will incur a charge.
We kindly ask tenants to reserve this line for genuine emergencies to avoid unnecessary fees.

NON-EMERGENCY MAINTENANCE
Please report all routine maintenance issues through our online portal:
https://columbia.fixflo.com

Thank you for your cooperation!

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